Refund and Returns Policy

Returns Policy

We get it! Sometimes you may not be completely happy with your purchase so please review our Returns Policy so that we can help you out.

If you wish to return an item you must please contact us first at info@billetdreams.com.au with your order details, product code and reason for return. You must also complete the form that comes with your purchase and return it with your item(s).

For our Australian customers all items must be returned to us within 14 days of goods being delivered. Our international customers have 28 days to return their goods. All our customers will receive a Store Credit subject to the following conditions:

  • Returned items must be received by us in original condition, i.e. unworn, no marks or stains, unwashed and tags must still be attached. Returned items not received in their original state will be automatically returned to the customer. Billet Dreams staff reserve the right to reject a returned item if we conclude it is not in original condition.
  • The customer covers the cost of returning all items to Billet Dreams. We recommend using tracked postage as Billet Dreams takes no responsibility for return items lost in the post.
  • Sale Items cannot be returned unless they qualify as a Faulty Item.

Faulty Items

Billet Dreams supports Australian consumer protections laws and if your item has a genuine manufacturing fault and/or does not correspond with the description given to you then Billet Dreams will either replace the item, repair the fault or offer you a complete refund.

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